Stephen Fitzpatrick had been on the phone at his kitchen table for over 20 minutes. He was calling to deal with an issue with his duel fuel bill. After battling with the agent to rectify the charges on his gas bill, she was unable to assist him with the same charges on his electricity bill. A dismayed Stephen, suppressing his anger, thought ‘there has to be better way…’
Ovo Energy was the UK’s fastest growing energy supplier. As the company expanded to several hundred people across multiple sites, concern grew that it was losing the unique culture that had been born around the kitchen table of its founder, Stephen Fitzpatrick.
We advised that once an organisation grows beyond a few hundred employees, culture and values cannot be imparted solely through face-to-face relationships. The stories that came naturally to Stephen needed to be captured and communicated.
First we captured his core story about ‘finding a better way’ and ‘putting people before profits’ that was at the heart of Stephen’s philosophy. This became a brand film starring the employees themselves.
Then, using collaborative workshops, we helped embed the story throughout the organisation. Output from these workshops were mantra like ‘follow your heart, not just the manual’ that ensured that everyone understood the values that made Ovo so special.
Today OVO continues to go from strength to strength. It continues to post consecutive years of double digit growth, and in 2015 was recognised as one the UK’s 100 Best Places to work. The company has also enjoyed continuous improvement in employee engagement scores over the last five years. It seems there was a better way